Frequently Asked Questions
Everything you need to know about shopping with Annies & Gretchens Hallmark
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
What is your return policy for Keepsake Ornaments?
Unopened and unused Keepsake Ornaments in their original packaging can be returned within 30 days of purchase with a valid receipt.
Can I use Hallmark Gold Crown rewards on your website?
Yes, you can apply your valid Hallmark Gold Crown Reward Dollars and coupons during the checkout process just as you would in our physical store locations.
Do you offer gift wrapping services?
We offer a variety of premium gift wrap options and personalized greeting card messages to make your gift extra special before it ships.
How can I track my order status?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's progress.
What should I do if my item arrives damaged?
Please contact our customer service team within 48 hours of delivery with photos of the damage, and we will arrange for a replacement or a full refund.